Quality Guarantee

Oakwrights always stand by their work. If a structural problem develops with the oak frame we will fix it. If it is a serious structural problem (as decreed by the independent structural engineer that we use) we will replace or repair the timbers as appropriate to the particular circumstances as advised by the engineer. We have never encountered a problem of this magnitude to date.


This guarantee does not cover the natural changes that occur from seasoning. Whilst built to a high standard, using modern techniques, and working to close tolerances, it is still a product of a carpentry process, not joinery or cabinetry. We do not consider shakes, checking, knots, twisting, gaps, or other distortions, of a non structural nature to be a problem and in fact are part of the appeal of traditionally built oak frames. No two pieces of oak will ever season the same way and each oak frame is unique. Whether realised consciously or not, it is this gentle modulation in shape and form of the timbers as they bed into their final arrangement that gives oak frame buildings their sought after character.

Oak is a natural and organic material, you must expect green oak to move, shake and shrink as it dries. This gives rise to localised distortion in the timbers rather than changes to overall building dimensions. The curves and cracks which occur in green oak reflect the nature of the material and are part of the attraction. Oak frames are designed to accommodate and restrict this movement. The bends and twists in the timbers are restrained by the joints, and actually cause the joints to lock up tighter than they might otherwise wise do if it had been made from dry timber.



If there is going to be some sort of problem we would expect it to become apparent within 6 to 18 months of the frame being erected. On this basis we call it the "Oakwrights 10 year Structural Guarantee" and it is effective from the date of practical completion of the oak frame on site. If we have not received the signed Project Completion document from site and the agreed final payment within 3 months of the frame being practically complete on site (taken to be the end of the frame erection) then you will not receive the benefit of this guarantee.

Our guarantee includes for the replacement of agreed structurally defective timber but as per the original contract does not allow for the provision of access equipment, making good afterwards, or redecoration.